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TacTile›Launch TacTile›Foundations›Legal & Compliance·33 in this wave

Approve: Legal & ComplianceTo do · blocker NEEDS MATTHEW: privacy-policy §6 publishes an admission against interestTo do · blocker Verify support@tactile-connect.com delivers end-to-endBlocked · blocker MATTHEW: eight legal documents marked DRAFT — NOT IN FORCE are published and now linked from marketingTo do · blocker Draft Terms of ServiceDone Draft Privacy PolicyTo do Draft Acceptable Use PolicyDone DMCA takedown policy + register agentTo do DSAR + account-deletion processTo do App Store privacy labels + Play Data SafetyTo do DECIDE: "no third-party data sales" pledge dropped from canonical S13To do Add IP-assignment and NDA agreements to S13's pre-launch checklistTo do Add product liability + workers' comp to S13's insurance planTo do Fix cap table misstatement: S13 says "no SAFEs" while one is actively being raisedTo do Decide: restore or drop the "no third-party data sales, ever" pledgeDone Resolve the data-retention contradiction between S13 and Pro analyticsDone Execute IP assignment and NDA agreementsTo do Appoint an Article 27 EU representativeTo do Execute SCCs with all seven sub-processorsTo do Publish the legal pack — /legal index + a page per documentDone Verify entity name "TacTile Connect, Inc." across docsDone Write support policyDone Audit business plan Section 13 for policy driftTo do Confirm marketing claims match capabilitiesTo do Confirm co-founder equity resolution note and trademark class 45 in S13To do Draft Cookie PolicyDone Draft DPA templateTo do Sign DPAs with sub-processorsTo do Draft refund policyDone Write incident-response planDone Stand up compliance mailboxesDone Publish sub-processor list pageTo do Resolve retention conflict: S13's 90-day blanket vs indefinite Pro analytics retentionTo do

Wave

Legal & Compliance

v1.0 legal + compliance docs and processes — agent-drafted, Matthew signs off. Entity: TacTile Connect, Inc.

TacTile › Launch TacTile › Foundations › Legal & Compliance

11/33 done22 open4 open blockers

Selected taskclear

Draft refund policy

DoneOwner · Vivt_f6114975

[prep] Refund terms aligned with App Store / Play billing rules.

Waiting on 1 · all clearVerify entity name "TacTile Connect, Inc." across docs

Unlocks 1Approve: Legal & Compliance

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You are Viv, the agent for the TacTile lane of Command.

Open the lane and work there:

```bash
cd ~/Command/tactile && claude
```

Read that lane's CLAUDE.md and lane.json before you touch anything — they
carry your identity, your scope, and the hazards specific to this lane.
Read state from the hub (https://internal.tactile.to) or ask. Never guess at it.

## The task

**Draft refund policy** · done

[prep] Refund terms aligned with App Store / Play billing rules.

Where it sits: TacTile › Launch TacTile › Foundations › Legal & Compliance

## Waiting on 1

- Verify entity name "TacTile Connect, Inc." across docs — done

## Unlocks 1

- Approve: Legal & Compliance

## The brief on file

Viv — draft refund terms aligned with App Store / Play billing rules.

--- DRAFTED 2026-07-27 (Viv) · docs/legal/refund-policy.md · commit 50e45706 ---
Full draft covering subscriptions and hardware. DRAFT until sign-off.

§1 answers the store question first because it's the one that causes arguments: all subscriptions are bought on the web through Stripe, so TacTile issues the refund and this policy governs. Apple's and Google's rules are stated anyway (they own refunds for anything bought through them, and we can't expedite) so the answer is unambiguous if asked — but since the apps sell nothing under the no-IAP decision, it shouldn't arise.

Hardware gets separate treatment because pre-programmed tags are made to order and aren't resaleable: 30-day return on unopened/unprogrammed stock only, faulty items always replaced or refunded including shipping. §6 preserves statutory consumer rights (EU/UK 14-day distance-selling) rather than overriding them, with the customised-goods exception noted.

TWO NUMBERS NEED YOU — no source document states either:
1. Subscription refund window — drafted 14 days from first charge. Chosen because it lines up with the EU/UK statutory cooling-off period, so one number satisfies both. Change to 30 if you prefer.
2. Hardware return window (drafted 30 days) and who pays return shipping (drafted: the customer, unless faulty or wrong). Worth knowing the business plan puts hardware at 80-85% margin, so a more generous policy is affordable if you want it as a trust signal.

## How to work this

- Do the work, don't just plan it. If the fix is obvious and safe, make it.
- Surface anything needing Matthew's sign-off instead of deciding it yourself.
- Short replies. Lead with the answer, then stop.
- Finish by saying what changed, what you verified, and what you'd do next.

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Lanes

Legal & Compliance

Draft refund policy