Command

PePersonal JEJust Electrolyte RTRelease Timer TtTacTile CSClearSource AtAthletic

TacTile›Launch TacTile›Hardware & fulfillment·15 in this wave

Approve: Hardware & fulfillmentTo do · blocker Decide how customers buy hardware at launchTo do Select hardware supplier(s) and confirm pricing at real order volumesTo do Place the initial hardware inventory orderTo do Spec the tag programming pipeline: process, throughput, staffingTo do Set up shipping: carrier, rates, zones, trackingTo do Research sales tax nexus for physical hardware salesTo do Secure product liability insuranceTo do Sanity-check fulfillment throughput against the launch forecastTo do Verify real hardware unit economics against the 80-85% margin claimTo do Verification sign-off: order, program, ship, and scan one real unit end to endTo do Design and source hardware packagingTo do Write returns and DOA replacement policy for hardwareTo do Set up inventory tracking for hardware stockTo do feature/hardware-data-model: 66 files unlanded, no PR, never gatedTo do

Wave

Hardware & fulfillment

Thesis pillar 2 — connected physical distribution. TacTile manufactures, pre-programs and ships branded NFC and QR hardware at 80–85% margin. Had no workstream at all despite being a core pillar. Note: the in-app Shop is explicitly NOT a launch feature, so the buying path needs deciding.

TacTile › Launch TacTile › Hardware & fulfillment

0/15 done15 open1 open blocker

Selected taskclear

Write returns and DOA replacement policy for hardware

To doOwner · Vivt_c4eced7f

Waiting on 1 · 1 still openDecide how customers buy hardware at launch

Unlocks 1Approve: Hardware & fulfillment

Show the prompt

You are Viv, the agent for the TacTile lane of Command.

Open the lane and work there:

```bash
cd ~/Command/tactile && claude
```

Read that lane's CLAUDE.md and lane.json before you touch anything — they
carry your identity, your scope, and the hazards specific to this lane.
Read state from the hub (https://internal.tactile.to) or ask. Never guess at it.

## The task

**Write returns and DOA replacement policy for hardware** · to do

Where it sits: TacTile › Launch TacTile › Hardware & fulfillment

## Waiting on 1

- Decide how customers buy hardware at launch — to do

1 of those is still open. If one genuinely blocks this, say so and stop rather than working around it.

## Unlocks 1

- Approve: Hardware & fulfillment

## The brief on file

Viv — write the returns and replacement policy for physical hardware, including dead-on-arrival (DOA) tags — chips that fail to encode or don't scan on arrival. Nothing on this exists today. Done when: a written policy covers return windows, DOA replacement process, and who absorbs the cost, consistent with whatever buying mechanism is chosen.

## How to work this

- Do the work, don't just plan it. If the fix is obvious and safe, make it.
- Surface anything needing Matthew's sign-off instead of deciding it yourself.
- Short replies. Lead with the answer, then stop.
- Finish by saying what changed, what you verified, and what you'd do next.

To doIn progressDoneBlockedPick a wave on the left · tap a task to expand it

Lanes

Hardware & fulfillment

Write returns and DOA replacement policy for hardware