Command

PePersonal JEJust Electrolyte RTRelease Timer TtTacTile CSClearSource AtAthletic

TacTile›Launch TacTile›Admin & Support·17 in this wave

Approve: Admin & SupportTo do · blocker Build minimal admin dashboardTo do Manual data export triggerTo do Admin auth gatingTo do Write real Help Center troubleshooting contentTo do Build a real data export for DSARTo do Custom domain admin UITo do Manual NFC re-encode triggerTo do Recent scan events viewerTo do Stripe events viewerTo do Customer-facing Help Center (Help Center, FAQ, Quick Tutorial, Troubleshooting, Contact Support)Done User lookup pageTo do Account detail pageTo do Subscription override controlsTo do User impersonationTo do Pick a support ticket toolTo do Document support runbooksTo do

Wave

Admin & Support

Customer-facing support plus internal admin tooling. Cut-list item #5 — minimal viable admin only for v1.0.

TacTile › Launch TacTile › Admin & Support

1/17 done16 open1 open blocker

Selected taskclear

Pick a support ticket tool

To doOwner · met_40e01dc5

Unlocks 2Document support runbooks Approve: Admin & Support

Show the prompt

You are Viv, the agent for the TacTile lane of Command.

Open the lane and work there:

```bash
cd ~/Command/tactile && claude
```

Read that lane's CLAUDE.md and lane.json before you touch anything — they
carry your identity, your scope, and the hazards specific to this lane.
Read state from the hub (https://internal.tactile.to) or ask. Never guess at it.

## The task

**Pick a support ticket tool** · to do

Where it sits: TacTile › Launch TacTile › Admin & Support

## Unlocks 2

- Document support runbooks
- Approve: Admin & Support

## The brief on file

me — decide on a support ticket tool (or confirm email-only for v1.0). Done when: tool chosen and account provisioned, or explicit decision to stay email-only recorded.

## How to work this

- Do the work, don't just plan it. If the fix is obvious and safe, make it.
- Surface anything needing Matthew's sign-off instead of deciding it yourself.
- Short replies. Lead with the answer, then stop.
- Finish by saying what changed, what you verified, and what you'd do next.

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Lanes

Admin & Support

Pick a support ticket tool